Terms & Conditions
1. Application
These terms and conditions will apply to all trade relations between Azienda Vitivinicola I Selvatici and its customers, as valid at the time of conclusion of the contract.
2. Safety
Azienda Vitivinicola I Selvatici uses the most well-known protocol for secure transactions on the Web: Secure Socket Layer (SSL) supported by browsers better communicated. SSL requires that sensitive information is transmitted on the Internet only in encrypted form, or encoded according to a complex mathematical algorithm that guarantees its illegibility by third persons. The payment process is guaranteed by PAY PAL system. Azienda Vitivinicola I Selvatici has no visibility will never be the holder of the credit card numbers of customers that will be managed in the portal. The system will lead the user in an integrated portal, but resident in the PAY PAL system that will guarantee the purchase process.
3. Conclusion of the contract / reservation of title
The wines remain the property of the Azienda Vitivinicola I Selvatici until the conclusion of the contract, or until payment.
4. Return Policy
Pursuant to and by effect of art. 64 e ss. del D.Lgs. 206/05 (codice del consumo) for the Italian Consumer Protection, which regulates distance contracts.
The right of withdrawal may be exercised from the time of conclusion of the contract up to fourteen days after the receipt of goods. The consumer may exercise the right of withdrawal without having to provide any explanation on the reasons and the causes for which it intends to terminate the contract. The integrity of the property to be returned is an essential condition for exercising the right of withdrawal. It specifies that the right of withdrawal is defined as the termination of the contract, therefore the return of all goods purchased and not individual items.
The withdrawal right is exercised by sending within fourteen days of a written communication to:
Azienda Vitivinicola I Selvatici
Via I Selvatici, 19 – 52025 Montevarchi (AR) – Italy
by registered letter with acknowledgment of receipt. You can send the notice, within the same period, by telegram, telex, e-mail and fax, provided it is confirmed by registered letter with acknowledgment of receipt within forty-eight hours. In recommended simply enter their data, those relating to the order and the purchase made, communicating the intention to terminate the contract. Upon expiry of the term the goods are returned when they are delivered to the post office or the delivery. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article is the direct cost of returning the goods.
Evaluated the integrity of the goods we will refund the sum paid as quickly as possible: we will pay, by check or through Pay Pal, within 30 days of receipt of the registered letter with notice of withdrawal. In case of return of damaged or tampered items we will not be able to provide to refund the amount paid for the purchase of products.
5. Warranty and Liability
If the consumer get damaged or broken bottles must immediately notify in writing to tuscanwinery@gmail.com and returning the goods within 14 days after delivery.
6. Prices and shipping costs
The shipment to the US and EU countries is always free: the customer will not have to pay any additional amount. Who buys from other countries can write us by specifying the address to which to send any order, to receive an accurate quote on the cost of delivery.
N.B. We ask that you always check the integrity of the package before accepting it. In case of evidence tampering, please notify it to the courier.
7. Payment and tax records
Payments can be made by credit card (Visa, Mastercard, American Express and Diners Club) and by bank transfer and PayPal. Below the list of accepted payments:
– Payment by credit card
– Payment via PayPal account
– Payment by bank transfer:
The goods will be sent after payment is received.
Note: opting for this method of payment, delivery may be delayed by a few days – the period of time that can vary depending on the timing of the bank.
For every purchase the Azienda Vitivinicola I Selvatici tax invoices using data that the client releases at the time of purchase. The invoice will be sent with the product. In case there are any errors found in the bill or there was the need to resubmit let us have communication to the e-mail tuscanwinery@gmail.com or by phone at +39 055 901146.
8. Security of personal data
We refer to item Privacy reached by clicking here
9. Customer Service
You ‘can get in touch with us through the following channels:
– Writing an email to tuscanwinery@gmail.com
– By calling the number +39 055 901146.
– By writing through the contact form of the website
10. Final Disposition
Any dispute is referred to the Italian Civil Code. The territorial imperative is the Court of Arezzo.